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Running ESEUTIL to repair the Mailbox Store on the Exchange server is actually one of the worst things one can do to an Exchange server.
Yes, it can repair stuff, but it can also toss out important system rows and actually lead to more corruption.
The cause is the same with the Auto Complete/Auto Suggest getting empty in previous versions of Outlook; an add-in preventing Outlook from shutting down properly or even crashing it.i've tried the standard troublehsooting YHMadmin has tried (outlook profiles/ new OST/ log on as affected user on different PC/ updating service packs / disabling AV on Exchange server) save the last portion with exmerging mailbox. access via non-cached mode and Treo / Goodlink were fine. The other person found a bad / corrupt email message which after deleted allowed cached mode to work again. there are two corrupt files in these users mailboxes. I can't seem to find them to delete them because it's called "attached image" and it could be anywhere in their thousands of emails.I wasn't successful in moving the affected mailboxes to another store/server so I broke down and did the eseutil repair on the affected store. i'm waiting for the other user to get back from a trip to verify that it fixed for him as well.If I turn cached mode back on and restart outlook it goes back to the same point in time when the emails originally stopped arriving.
All emails after that point are no longer in the inbox. I checked the files and they are both different sizes and less than 1GB.The main issue I forsee is anyone trying to send him/her an email in between the time you create the pst and the time you recreate the email box.